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ScotRail station performance

Period twelve 2024/25
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 693 679 14 685 8 98 99 5 5
2 Station Shelters & Waiting Areas 922 842 80 879 43 91 95 4 5
3a Station Toilets 82 66 16 74 8 80 90 1 4
3b Accessible Toilets 76 54 22 63 13 71 83 1 1
4 Station Posters 693 640 53 679 14 92 98 3 5
5 Station Clocks 307 298 11 302 5 96 98 5 5
6 Station WiFi 66 66 0 66 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 533 518 15 520 13 97 98 5 5
8 Station Landscaping, Vegetation & Boundaries 692 672 20 683 9 97 99 5 5
9 Station Graffiti 693 630 63 685 8 91 99 4 5
10 Station Litter, Contamination & Winterisation 693 533 160 615 78 77 89 1 3
11 Station Lights 1123 958 185 1047 76 84 93 3 5
12a Station CCTV 4598 4227 574 4572 26 88 99 1 5
12b Control Center CCTV 7775 7620 155 7727 48 98 99 5 5
13 Station Help/Information Points 587 564 23 578 9 96 98 4 5
14 Station Staff 139 128 11 128 11 92 92 1 1
15 Station Information 693 626 67 677 16 90 98 2 5
16 Customer Information Systems 1693 1634 59 1672 21 97 99 5 5
17a Public/LLPA Announcement 133 122 11 130 3 92 98 3 5
17b Local PA Announcement 268 259 15 263 5 95 98 4 5
18 Passenger Accessibility at Station 693 648 45 670 23 94 97 4 5
19 Ticket Offices 139 130 9 130 9 94 94 2 2
20 Ticket Valdication at Key Stations 20 17 3 20 0 85 100 2 5
21 Ticket Vending Machines 306 300 6 304 2 98 99 5 5
22 SMARTcard Reader 614 605 9 611 3 99 100 5 5

ScotRail train performance

Period twelve 2024/25
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 758 744 14 754 4 98 99 5 5
24 Power Sockets 1516 1472 44 1490 26 97 98 5 5
25 Train Weather & Wind Proofing 758 754 4 755 3 99 100 5 5
26 Train Heating/Ventilation 758 756 2 756 2 100 100 5 5
27 Train Doors 1516 1429 87 1458 58 94 96 4 5
28a Train Toilets 102 87 15 97 5 85 95 2 5
28b Train Accessible Toilets 253 183 70 233 20 72 92 1 4
29 Train WiFi 758 757 1 757 1 100 100 5 5
30 On Train Refreshment & Food Facilities 15 14 1 14 1 93 93 4 4
31 Train Graffiti 758 737 21 753 5 97 99 4 5
32 Train Litter & Cleanliness 758 724 34 752 6 96 99 4 5
33 Train Lighting 758 733 25 741 17 97 98 4 5
34 On Train CCTV 421 400 21 401 20 95 95 4 4
35 Train Staff & Customer Care 253 251 2 251 2 99 99 4 4
36 Train Posters 6134 6086 48 6107 27 99 100 5 5
37 Train Information 6134 6103 31 6114 20 99 100 5 5
38 Seat Reservation System 12 9 3 9 3 75 75 2 2
39 Passenger Information Screens 1940 1778 162 1882 58 92 97 4 5
40 On Train Public Address 758 723 35 744 14 95 98 5 5
41 Passenger Accessibility on Trains 758 751 7 756 2 99 100 5 5
42 Ticket Inspection on Trains 253 249 4 251 2 98 99 5 5