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ScotRail station performance

Period Three 2024/25

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	665	646	19	657	8	97	99	5	5
2	Station Shelters & Waiting Areas	932	889	43	905	27	95	97	5	5
3a	Station Toilets	83	71	12	74	9	86	89	2	3
3b	Accessible Toilets	78	63	15	69	9	81	88	1	3
4	Station Posters	641	608	33	627	14	95	98	4	5
5	Station Clocks	307	299	8	302	2	97	99	5	5
6	Station WiFi	65	65	0	65	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	535	511	24	524	11	96	98	5	5
8	Station Landscaping, Vegetation & Boundaries	665	644	21	655	10	97	98	5	5
9	Station Graffiti	696	657	39	696	0	94	100	5	5
10	Station Litter, Contamination & Winterisation	695	565	130	660	35	81	95	1	5
11	Station Lights	1144	982	162	1052	60	86	95	4	5
12a	Station CCTV	4719	4418	301	4499	27	94	99	3	5
12b	Control Center CCTV	7742	7539	203	7709	33	97	100	4	5
13	Station Help/Information Points	594	577	17	592	2	97	100	4	5
14	Station Staff	141	128	13	128	13	91	91	1	1
15	Station Information	697	655	42	683	8	94	99	4	5
16	Customer Information Systems	1686	1655	31	1670	15	98	99	5	5
17a	Public/LLPA Announcement	135	132	3	134	1	98	99	5	5
17b	Local PA Announcement	278	259	19	265	4	93	99	3	5
18	Passenger Accessibility at Station	691	678	13	685	6	98	99	5	5
19	Ticket Offices	140	125	15	125	15	89	89	1	1
20	Ticket Valdication at Key Stations	19	16	3	18	1	84	95	1	4
21	Ticket Vending Machines	307	297	10	302	5	97	98	4	5
22	SMARTcard Reader	623	606	17	616	7	97	99	5	5

ScotRail train performance

Period Three 2024/25

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	493	492	1	493	0	100	100	5	5
24	Power Sockets	986	979	7	985	1	99	100	5	5
25	Train Weather & Wind Proofing	493	493	0	493	0	100	100	5	5
26	Train Heating/Ventilation	493	488	5	491	2	99	100	5	5
27	Train Doors	986	965	21	979	7	98	99	5	5
28a	Train Toilets	53	46	7	53	0	87	100	3	5
28b	Train Accessible Toilets	147	111	36	143	4	76	97	1	5
29	Train WiFi	493	491	2	493	0	100	100	5	5
30	On Train Refreshment & Food Facilities	10	9	1	9	1	90	90	4	4
31	Train Graffiti	493	483	10	488	5	98	99	5	5
32	Train Litter & Cleanliness	493	488	5	492	1	99	100	5	5
33	Train Lighting	493	490	3	492	1	99	100	5	5
34	On Train CCTV	365	339	26	345	20	93	95	3	4
35	Train Staff & Customer Care	147	146	1	146	1	99	99	4	4
36	Train Posters	3754	3722	32	3745	9	99	100	5	5
37	Train Information	3754	3754	0	3754	0	100	100	5	5
38	Seat Reservation System	10	9	1	9	1	90	90	4	4
39	Passenger Information Screens	1277	1115	162	1214	63	87	95	2	5
40	On Train Public Address	493	484	9	493	0	98	100	5	5
41	Passenger Accessibility on Trains	493	493	0	493	0	100	100	5	5
42	Ticket Inspection on Trains	147	142	5	143	4	97	97	4	4

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