Full results

ScotRail station performance

Period ten 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 706 685 21 691 15 97 98 5 5
2 Station Shelters & Waiting Areas 942 870 72 894 48 92 95 4 5
3a Station Toilets 83 67 16 72 11 81 87 1 2
3b Accessible Toilets 79 67 12 68 11 85 86 1 2
4 Station Poster Frames and Signage 706 684 22 699 7 97 99 5 5
5 Station Clocks 308 302 8 308 0 97 100 5 5
6 Station WiFi 76 76 0 76 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 545 527 18 529 16 97 97 5 5
8 Station Landscaping, Vegetation & Boundaries 706 693 13 697 9 98 99 5 5
9 Station Graffiti 706 681 25 699 7 96 99 5 5
10 Station Litter, Contamination & Winterisation 706 613 93 659 47 87 93 2 4
11 Station Lights 1155 1007 157 1049 106 87 91 4 5
12a Station CCTV 4631 4099 695 4452 179 86 96 1 4
12b Control Center CCTV 7901 7775 126 7867 34 98 100 5 5
13 Station Help/Information Points 607 579 28 600 7 95 99 3 5
14a Station Staff (Station Retailing Hours) 141 127 14 127 14 90 90 1 1
14b Station Staff (Station Staff Availability) 54 41 13 41 13 76 76 1 1
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
15 Station Information 706 643 63 683 23 91 97 2 5
16 Customer Information Systems 1729 1687 44 1717 12 97 99 5 5
17a Public/LLPA Announcement 136 116 20 126 10 85 93 1 3
17b Local PA Announcement 275 261 20 273 2 93 99 3 5
18 Passenger Accessibility at Station 706 676 30 685 21 96 97 5 5
19 Ticket Offices 141 126 15 126 15 89 89 1 1
20 Ticket Valdication at Key Stations 21 21 0 21 0 100 100 5 5
21 Ticket Vending Machines 314 308 6 314 0 98 100 5 5
22 SMARTcard Reader 628 621 7 624 4 99 99 5 5

ScotRail train performance

Period ten 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 758 742 16 752 6 98 99 5 5
24 Power Sockets 1516 1411 105 1430 86 93 94 5 5
25 Train Weather & Wind Proofing 758 753 5 756 2 99 100 5 5
26 Train Heating/Ventilation 758 754 4 754 4 99 99 5 5
27 Train Doors 1516 1415 101 1441 75 93 95 3 4
28a Train Toilets 121 107 14 117 4 88 97 3 5
28b Train Accessible Toilets 251 201 50 235 16 80 94 1 5
29 Train WiFi 758 756 2 758 0 100 100 5 5
30 On Train Refreshment & Food Facilities 15 14 1 14 1 93 93 4 4
31 Train Graffiti 758 738 20 751 7 97 99 4 5
32 Train Litter & Cleanliness 758 715 43 755 3 94 100 3 5
33 Train Lighting 758 717 41 725 33 95 96 4 4
34 On Train CCTV 408 379 29 380 28 93 93 3 3
35 Train Staff & Customer Care 251 242 9 242 9 96 96 3 3
36 Train Poster Frames 6092 6089 3 6092 0 100 100 5 5
37 Train Information 6092 5997 95 6032 60 98 99 5 5
38 Seat Reservation System 11 11 0 11 0 100 100 5 5
39 Passenger Information Screens 2226 2037 189 2147 79 92 96 4 5
40 On Train Public Address 758 724 34 744 14 96 98 5 5
41 Passenger Accessibility on Trains 758 753 5 757 1 99 100 5 5
42 Ticket Inspection on Trains 251 244 7 249 2 97 99 4 5