SQUIRE performance report - Period 7 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 7 2022/23
No.	Station Service	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	137	132	5	100	98	91	96	2
2	Station Shelters	928	850	78	100	90	85	92	3
3	Station Seats	663	647	16	100	95	85	98	3
4	Station Lights	674	530	144	100	78	65	79	3
5a	Station CCTV and Security	132	102	30	100	90	80	77	1
5b	Control Centre CCTV and Security	278	217	61	100	90	80	78	1
6	Station Graffiti	357	298	59	100	90	85	83	1
7	Litter and Contamination	696	619	77	100	85	80	89	3
8	Station Timetables and Information	357	333	24	100	95	92	93	2
9	Station Clocks	295	283	12	100	94	90	96	3
10	Station Posters	639	483	156	100	85	75	76	2
11a	Public Announcement	281	273	8	100	95	90	97	3
11b	CIS	345	315	30	100	95	90	91	2
12	Station Toilets	169	141	28	100	90	85	83	1
13	Car Parks and Taxi Ranks	531	506	25	100	95	85	95	3
14	Access Ramps and Stairs	419	409	10	100	95	90	98	3
15	Landscaping and Vegetation	340	325	15	100	90	85	96	3
16a	Wi-fi	62	62	0	100	95	85	100	3
16b	Smartcard	329	312	17	100	96	80	95	2
16c	Help Point	355	311	44	100	92	80	88	2
16d	Station Electronic Gates	17	11	6	100	90	85	65	1
16e	TVM	211	181	30	100	96	80	86	2
17	Station Staff	137	132	5	100	95	92	96	3

ScotRail train performance - Period 7 2022/23
No.	Rolling Stock Service	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	219	216	3	100	98	95	99	3
19	Train Seats, Racks and other Passenger Facilities	220	206	14	100	88	78	94	3
20	Train Lighting	219	217	2	100	95	80	99	3
21	Train Toilets	109	63	46	100	90	85	58	1
22	Train Graffiti	219	217	2	100	98	94	99	3
23	Train Cleanliness	219	212	7	100	96	92	97	3
24	Destination Boards & Passenger Information Displays	219	198	21	100	93	85	90	2
25	Train Heating/Ventilation	219	219	0	100	99	95	100	3
26	Train Posters/On - Train Information	219	182	37	100	92	88	83	1
27	Public Address	219	212	7	100	93	85	97	3
28	Train Doors	220	203	17	100	95	90	92	2
29	On - train CCTV	33	11	22	100	90	80	33	1
30	Seat Reservation System	6	4	2	100	95	90	67	1
31	On - Train Refreshment and Food Facilities	6	1	5	100	95	90	17	1
32	WiFi on Train	66	66	0	100	97	95	100	3
33	Train staff and Customer Care	71	70	1	100	96	93	99	3
34	Ticket Inspection on Trains	71	69	2	100	96	93	97	3

Published Date 16 Oct 2022 Type

Mode of transport

Topic