SQUIRE performance report - Period 7 2022/23 - Caledonian Sleeper

Caledonian Sleeper station performance

Caledonian Sleeper station performance - Period 7 2022/23
No. Station Service Inventory Pass Fail Ceiling Bench mark Floor Actual Service Level Score
8 Station Timetables and Information 43 41 2 100 85 75 95 3
10 Station Posters 43 40 3 100 85 75 93 3
16 Totems 35 32 3 100 90 80 91 3

Caledonian Sleeper train performance

Caledonian Sleeper train performance - Period 7 2022/23
No. Rolling Stock Service Inspections Pass Fail Ceiling Bench mark Floor Actual Service Level Score
18a Station Lounges / Waiting Areas 7 6 1 100 83 65 86 3
18b Washing Facilities 7 6 1 100 83 65 86 3
18c Catering Facilities 7 7 0 100 83 65 100 3
19 Train Seats, Racks etc per non sleeper carriage 8 8 0 100 80 70 100 3
20 Train Lighting per c 28 27 1 100 95 80 96 3
21 Train Toilets per c 28 25 3 100 90 83 89 2
22 Train Graffiti per c 28 28 0 100 99 95 100 3
23 Train Cleanliness per c 28 28 0 100 96 92 100 3
24 Destination Boards and PIDs 28 28 0 100 95 80 100 3
25 Train Heating/Ventilation per c 28 28 0 100 99 95 100 3
27 Train Doors per c 28 28 0 100 99 95 100 3
28 On-Train CCTV nil 28 24 4 100 99 98 86 1
29 Reservation System per per train 4 4 0 100 80 75 100 3
30 On-Train Refreshment and Food Facilities per train 4 4 0 100 80 75 100 3
31 Passenger Entertainmet systems and WIFI - nil 4 4 0 100 90 75 100 3
32 Train staff and Customer Care - per train 4 4 0 100 95 90 100 3
35 In cabin (per sleeper carriage) 100 82 18 100 95 90 82 1
36 NCD 10 6 4 100 80 70 60 1

Overall

  • Total: 55
  • Overall score: 3


Published Date 16 Oct 2022 Type Mode of transport Topic