SQUIRE performance report - Period 5 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 5 2022/23
No.	Station Service	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	141	137	4	100	98	91	97	2
2	Station Shelters	938	860	78	100	90	85	92	3
3	Station Seats	664	641	23	100	95	85	97	3
4	Station Lights	685	529	156	100	78	65	77	2
5a	Station CCTV and Security	137	111	26	100	90	80	81	2
5b	Control Centre CCTV and Security	278	220	58	100	90	80	79	1
6	Station Graffiti	358	285	73	100	90	85	80	1
7	Litter and Contamination	697	623	74	100	85	80	89	3
8	Station Timetables and Information	358	303	55	100	95	92	85	1
9	Station Clocks	298	289	9	100	94	90	97	3
10	Station Posters	639	482	157	100	85	75	75	2
11a	Public Announcement	282	267	15	100	95	90	95	3
11b	CIS	346	322	24	100	95	90	93	2
12	Station Toilets	169	143	26	100	90	85	85	2
13	Car Parks and Taxi Ranks	532	501	31	100	95	85	94	2
14	Access Ramps and Stairs	421	411	10	100	95	90	98	3
15	Landscaping and Vegetation	341	320	21	100	90	85	94	3
16a	Wi-fi	62	62	0	100	95	85	100	3
16b	Smartcard	329	314	15	100	96	80	95	2
16c	Help Point	356	314	42	100	92	80	88	2
16d	Station Electronic Gates	19	15	4	100	90	85	79	1
16e	TVM	211	175	36	100	96	80	83	2
17	Station Staff	138	130	8	100	95	92	94	2

ScotRail train performance - Period 5 2022/23
No.	Rolling Stock Service	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	444	443	1	100	98	95	100	3
19	Train Seats, Racks and other Passenger Facilities	444	391	53	100	88	78	88	3
20	Train Lighting	444	439	5	100	95	80	99	3
21	Train Toilets	208	132	76	100	90	85	63	1
22	Train Graffiti	444	428	16	100	98	94	96	2
23	Train Cleanliness	444	431	13	100	96	92	97	3
24	Destination Boards & Passenger Information Displays	444	407	37	100	93	85	92	2
25	Train Heating/Ventilation	444	444	0	100	99	95	100	3
26	Train Posters/On - Train Information	444	362	82	100	92	88	82	1
27	Public Address	444	418	26	100	93	85	94	3
28	Train Doors	444	416	28	100	95	90	94	2
29	On - train CCTV	26	18	8	100	90	80	69	1
30	Seat Reservation System	15	15	0	100	95	90	100	3
31	On - Train Refreshment and Food Facilities	11	11	0	100	95	90	100	3
32	WiFi on Train	146	146	0	100	97	95	100	3
33	Train staff and Customer Care	150	146	4	100	96	93	97	3
34	Ticket Inspection on Trains	150	145	5	100	96	93	97	3

Published Date 21 Aug 2022 Type

Mode of transport

Topic