SQUIRE performance report - Period 4 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 4 2022/23
No.	Station Service	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	126	123	3	100	98	91	98	3
2	Station Shelters	913	822	91	100	90	85	90	3
3	Station Seats	649	625	24	100	95	85	96	3
4	Station Lights	670	525	145	100	78	65	78	3
5a	Station CCTV and Security	126	109	17	100	90	80	87	2
5b	Control Centre CCTV and Security	278	237	41	100	90	80	85	2
6	Station Graffiti	358	302	56	100	90	85	84	1
7	Litter and Contamination	696	621	75	100	85	80	89	3
8	Station Timetables and Information	685	556	129	100	95	92	81	1
9	Station Clocks	294	283	11	100	94	90	96	3
10	Station Posters	631	419	212	100	85	75	66	1
11a	Public Announcement	272	258	14	100	95	90	95	3
11b	CIS	336	325	11	100	95	90	97	3
12	Station Toilets	165	139	26	100	90	85	84	1
13	Car Parks and Taxi Ranks	532	502	30	100	95	85	94	2
14	Access Ramps and Stairs	420	412	8	100	95	90	98	3
15	Landscaping and Vegetation	341	317	24	100	90	85	93	3
16a	Wi-fi	62	62	0	100	95	85	100	3
16b	Smartcard	329	309	20	100	96	80	94	2
16c	Help Point	356	313	43	100	92	80	88	2
16d	Station Electronic Gates	17	13	4	100	90	85	76	1
16e	TVM	209	168	41	100	96	80	80	2
17	Station Staff	126	122	4	100	95	92	97	3

ScotRail train performance - Period 4 2022/23
No.	Rolling Stock Service	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	516	516	0	100	98	95	100	3
19	Train Seats, Racks and other Passenger Facilities	518	490	28	100	88	78	95	3
20	Train Lighting	516	509	7	100	95	80	99	3
21	Train Toilets	241	164	77	100	90	85	68	1
22	Train Graffiti	516	507	9	100	98	94	98	3
23	Train Cleanliness	518	510	8	100	96	92	98	3
24	Destination Boards & Passenger Information Displays	516	493	23	100	93	85	96	3
25	Train Heating/Ventilation	516	516	0	100	99	95	100	3
26	Train Posters/On - Train Information	516	434	82	100	92	88	84	1
27	Public Address	516	491	25	100	93	85	95	3
28	Train Doors	518	492	26	100	95	90	95	3
29	On - train CCTV	13	13	0	100	90	80	100	3
30	Seat Reservation System	5	5	0	100	95	90	100	3
31	On - Train Refreshment and Food Facilities	9	6	3	100	95	90	67	1
32	WiFi on Train	168	167	1	100	97	95	99	3
33	Train staff and Customer Care	177	168	9	100	96	93	95	2
34	Ticket Inspection on Trains	177	167	10	100	96	93	94	2

Published Date 24 Jul 2022 Type

Mode of transport

Topic