SQUIRE performance report - Period 3 2022/23 - Caledonian Sleeper

Caledonian Sleeper station performance

Caledonian Sleeper station performance - Period 3 2022/23
No. Station Service Inventory Pass Fail Ceiling Bench mark Floor Actual Service Level Score
8 Station Timetables and Information 43 33 10 100 85 75 77 2
10 Station Posters 43 32 11 100 85 75 74 1
16 Totems 35 31 4 100 90 80 89 2

Caledonian Sleeper train performance

Caledonian Sleeper train performance - Period 3 2022/23
No. Rolling Stock Service Inspections Pass Fail Ceiling Bench mark Floor Actual Service Level Score
18a Station Lounges / Waiting Areas 7 6 1 100 75 66 86 3
18b Washing Facilities 7 6 1 100 83 65 86 3
18c Catering Facilities 7 6 1 100 95 90 86 1
19 Train Seats, Racks etc per non sleeper carriage 10 10 0 100 80 70 100 3
20 Train Lighting per c 34 33 1 100 95 80 97 3
21 Train Toilets per c 34 33 1 100 90 83 97 3
22 Train Graffiti per c 34 34 0 100 99 95 100 3
23 Train Cleanliness per c 34 34 0 100 96 92 100 3
24 Destination Boards and PIDs 34 34 0 100 95 80 100 3
25 Train Heating/Ventilation per c 34 34 0 100 99 95 100 3
27 Train Doors per c 27 26 1 100 99 95 96 2
28 On-Train CCTV nil 34 22 12 100 99 98 65 1
29 Reservation System per per train 5 5 0 100 80 75 100 3
30 On-Train Refreshment and Food Facilities per train 5 5 0 100 80 75 100 3
31 Passenger Entertainmet systems and WIFI - nil 5 5 0 100 90 75 100 3
32 Train staff and Customer Care - per train 5 5 0 100 95 90 100 3
35 In cabin (per sleeper carriage) 100 48 52 100 95 90 48 1
36 NCD N/A N/A N/A N/A N/A N/A N/A N/A

Overall

  • Total: 51
  • Overall score: 3


Published Date 26 Jun 2022 Type Mode of transport Topic