SQUIRE performance report - Period 13 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 13 2022/23
No.	Station Service	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	126	123	3	100	98	91	98	3
2	Station Shelters	918	848	70	100	90	85	92	3
3	Station Seats	662	648	14	100	95	85	98	3
4	Station Lights	667	525	142	100	78	65	79	3
5a	Station CCTV and Security	6427	6300	127	100	95	84	98	3
5b	Control Centre CCTV and Security	6539	6418	121	100	95	84	98	3
6	Station Graffiti	356	276	80	100	90	85	78	1
7	Litter and Contamination	693	627	66	100	85	80	90	3
8	Station Timetables and Information	356	333	23	100	95	92	94	2
9	Station Clocks	278	267	11	100	94	90	96	3
10	Station Posters	638	565	73	100	85	75	89	3
11a	Public Announcement	272	264	8	100	95	90	97	3
11b	CIS	346	326	20	100	95	90	94	2
12	Station Toilets	166	145	21	100	90	85	87	2
13	Car Parks and Taxi Ranks	533	518	15	100	95	85	97	3
14	Access Ramps and Stairs	422	416	6	100	95	90	99	3
15	Landscaping and Vegetation	339	325	14	100	90	85	96	3
16a	Wi-fi	63	63	0	100	95	85	100	3
16b	Smartcard	329	306	23	100	96	80	93	2
16c	Help Point	354	329	25	100	92	80	93	3
16d	Station Electronic Gates	17	12	5	100	90	85	71	1
16e	TVM	197	158	39	100	96	80	80	2
17	Station Staff	126	122	4	100	95	92	97	3

ScotRail train performance - Period 13 2022/23
No.	Rolling Stock Service	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	137	137	0	100	98	95	100	3
19	Train Seats, Racks and other Passenger Facilities	137	126	11	100	88	78	92	3
20	Train Lighting	137	137	0	100	95	80	100	3
21	Train Toilets	62	43	19	100	90	85	69	1
22	Train Graffiti	137	133	4	100	98	94	97	2
23	Train Cleanliness	137	132	5	100	96	92	96	3
24	Destination Boards & Passenger Information Displays	137	119	18	100	93	85	87	2
25	Train Heating/Ventilation	137	137	0	100	99	95	100	3
26	Train Posters/On - Train Information	137	128	9	100	92	88	93	3
27	Public Address	137	121	16	100	93	85	88	2
28	Train Doors	137	134	3	100	95	90	98	3
29	On - train CCTV	300	293	7	100	95	84	98	3
30	Seat Reservation System	1	1	0	100	95	90	100	3
31	On - Train Refreshment and Food Facilities	0	0	0	100	95	90	-	-
32	WiFi on Train	47	47	0	100	97	95	100	3
33	Train staff and Customer Care	49	47	2	100	96	93	96	3
34	Ticket Inspection on Trains	49	48	1	100	96	93	98	3

Published Date 31 Mar 2023 Type

Mode of transport

Topic