SQUIRE performance report - Period 12 2022/23 - Caledonian Sleeper

Caledonian Sleeper station performance

Caledonian Sleeper station performance - Period 12 2022/23
No. Station Service Inventory Pass Fail Ceiling Bench mark Floor Actual Service Level Score
8 Station Timetables and Information 43 41 2 100 85 75 95 3
10 Station Posters 43 41 2 100 85 75 95 3
16 Totems 35 31 4 100 90 80 89 2

Caledonian Sleeper train performance

Caledonian Sleeper train performance - Period 12 2022/23
No. Rolling Stock Service Inspections Pass Fail Ceiling Bench mark Floor Actual Service Level Score
a 18 Station Lounges / Waiting Areas 7 6 1 100 83 65 86 3
b 18 Washing Facilities 7 6 1 100 83 65 86 3
c 18 Catering Facilities 7 6 1 100 83 65 86 3
19 Train Seats, Racks etc per non sleeper carriage 8 6 2 100 80 70 75 2
20 Train Lighting per c 30 30 0 100 95 80 100 3
21 Train Toilets per c 30 27 3 100 90 83 90 3
22 Train Graffiti per c 30 30 0 100 99 95 100 3
23 Train Cleanliness per c 30 30 0 100 96 92 100 3
24 Destination Boards and PIDs 30 29 1 100 95 80 97 3
25 Train Heating/Ventilation per c 30 30 0 100 99 95 100 3
27 Train Doors per c 30 28 2 100 99 95 93 1
28 On-Train CCTV nil 30 10 20 100 99 98 33 1
29 Reservation System per per train 4 4 0 100 80 75 100 3
30 On-Train Refreshment and Food Facilities per train 4 4 0 100 80 75 100 3
31 Passenger Entertainmet systems and WIFI - nil 4 4 0 100 90 75 100 3
32 Train staff and Customer Care - per train 4 4 0 100 95 90 100 3
35 In cabin (per sleeper carriage) 100 68 32 100 95 90 68 1
36 NCD 0 0 0 100 80 70 100 3

Overall

  • Total: 55
  • Overall score: 3

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Published Date 5 Mar 2023 Type Mode of transport Topic