Annex 2

Annex Table 1 - Age profile of respondents
Age range % of respondents
16-21 3.2%
22-32 17.7%
33-42 23.8%
43-52 20.4%
53-59 17.4%
60-69 14.2%
70-79 2.9%
80+ 0.4%
Annex Table 2 - Percentage of respondents living in each council area and outside Scotland, by local authority
Local Authority % of respondents
Aberdeen City 2.3%
Aberdeenshire 0.9%
Angus 0.4%
Argyll and Bute 2.3%
City of Edinburgh 14.3%
Clackmannanshire 0.4%
Dumfries and Galloway 0.3%
Dundee City 1.2%
East Ayrshire 0.5%
East Dunbartonshire 1.8%
East Lothian 2.0%
East Renfrewshire 1.9%
Falkirk 2.0%
Fife 4.4%
Glasgow City 20.4%
Highland 2.7%
Inverclyde 0.9%
Midlothian 2.6%
Moray 0.3%
Na h-Eileanan Siar 9.3%
North Ayrshire 2.3%
North Lanarkshire 3.5%
Orkney Islands 0.2%
Outside Scotland 1.4%
Perth and Kinross 1.2%
Renfrewshire 3.0%
Scottish Borders 3.1%
Shetland Islands 4.1%
South Ayrshire 0.4%
South Lanarkshire 4.5%
Stirling 1.1%
West Dunbartonshire 0.7%
West Lothian 3.6%
Annex Table 3 - Parts of Scotland in which respondents usually travelled
Area %
Greater Glasgow 65.0%
Edinburgh & Lothians 55.8%
Highlands 19.4%
Western Isles, Orkney & Shetland 16.8%
Tayside & Fife 14.9%
Scottish Borders & South East 11.3%
North East Scotland 11.0%
Ayrshire & Arran 10.5%
Forth Valley 10.3%
Argyll & Bute 8.6%
South West Scotland 5.6%
Annex Table 4 - Proportion of respondents with access to the technologies, disaggregated categories
Payment technology 16-32 33-59 60+ Male Female Disabled Non-disabled Accessible Large city Remote Urban
Smartphone 93% 89.6% 87.2% 90.9% 90.5% 89.6% 91% 92.4% 93.1% 84.5% 89%
Contactless (card or phone) 97.7% 91.3% 80.6% 92.6% 90.5% 88.6% 92.3% 91.3% 95.7% 78.6% 91.7%
Online payments 97.2% 95% 83.3% 95.3% 93.3% 90.5% 95.7% 92.4% 96.9% 84.5% 94.5%
Annex Table 5 - Survey themes ranked by order of importance to respondents
Rank Improved integrated ticketing Improved smart ticketing Improved journey planning
1st 48.2% 31.6% 19.3%
2nd 31.7% 45.0% 22.4%
3rd 19.2% 22.4% 57.2%
Annex Table 6 - Proportion of respondents travelling by walking/wheeling, private vehicle, bus/coach, and train in the previous 12 months
Frequency Walking or wheeling Private vehicle Bus or coach Train Subway Tram Ferry Aviation (within Scotland) Taxi Private bike (including e-bike) Bike hire scheme Car club
5+ days a week 58% 29% 11% 3% 2% 0% 0% 0% 0% 6% 0% 0%
Few times a week 25% 33% 19% 17% 4% 1% 2% 0% 1% 8% 0% 0%
Few times a month 7% 18% 27% 30% 8% 3% 5% 0% 12% 10% 1% 0%
Less than monthly 3% 6% 22% 23% 15% 12% 10% 8% 32% 7% 3% 2%
1-2 times a year 1% 3% 11% 13% 17% 16% 20% 12% 23% 5% 2% 1%
Less than yearly 1% 1% 7% 6% 15% 20% 22% 16% 14% 7% 7% 3%
Not applicable/Never 3% 10% 5% 8% 38% 46% 39% 63% 17% 56% 85% 93%
Annex Table 7 - Proportion of respondents who had made a multi-modal journey in the previous 12 months, by most commonly-used mode
Mode % of respondents
Train 80%
Bus/Coach 74%
Subway 25%
Ferry 19%
Tram 14%
Taxi 11%
Aviation (flights within Scotland) 9%
Other 3%
Bike hire scheme 1%
Car club 0.4%
Annex Table 8 - Likelihood that respondents could be incentivised to use integrated tickets
Incentive Very likely Somewhat likely Neither likely or unlikely Somewhat unlikely Very unlikely Not applicable / Don't know
I receive only one ticket for multiple journeys (as opposed to multiple tickets from one payment) 50% 27% 11% 2% 4% 6%
It's available for more of my journeys 58% 25% 8% 1% 3% 5%
It's easy to understand and use 64% 22% 6% 1% 3% 4%
It's available as a monthly subscription covering unlimited travel on all modes of transport 28% 19% 19% 10% 12% 12%
It's available on smart (smartphone app / contactless / smartcards) 52% 24% 10% 3% 6% 5%
It provides good value for money 76% 14% 3% 1% 2% 4%
It's more flexible for my needs (e.g not just day / week / month tickets) 61% 24% 6% 1% 3% 6%
It's well publicised 44% 27% 18% 2% 4% 5%
It's readily available 62% 24% 6% 1% 3% 4%
More types of transport are integrated 63% 20% 8% 2% 3% 5%
Annex Table 9 - Proportion of respondents who would (or would not) use integrated tickets in future, by location
Location Would use an integrated ticket Would not use an integrated ticket
Accessible 76% 9%
Large city 82% 5%
Remote 59% 16%
Urban 77% 7%
Annex Table 10 - Proportion of users of each mode who were satisfied with smart ticketing
Mode Very satisfied Somewhat satisfied Neither Somewhat dissatisfied Very dissatisfied Not applicable or don't know Total users in previous 12 months
Bus/Coach 26% 35% 12% 10% 9% 9% 896
Train 21% 39% 13% 13% 7% 7% 864
Subway 14% 25% 17% 12% 10% 22% 453
Tram 14% 24% 16% 16% 8% 22% 327
Ferry 6% 15% 20% 17% 16% 27% 378
Flight 11% 19% 16% 11% 10% 33% 198
Taxi 8% 17% 18% 12% 9% 38% 681
Bike hire scheme 17% 26% 15% 17% 10% 15% 69
Car club 19% 32% 19% 3% 3% 23% 31

Regarding ferries, this survey was carried out before the launch of CalMac’s new Ar Turas ticketing system, which provides digital ticketing.

Annex Table 11 - Proportion of disabled and non-disabled respondents who would like to use smartcards, by mode.
Aviation Smartcard - loaded with pre-purchased tickets PAYG smartcard Taxi Smartcard - loaded with pre-purchased tickets PAYG smartcard
Disabled 11% 8% Disabled 12% 10%
Non-disabled 6% 3.5% Non-disabled 4.1% 5%
Annex Table 12 - Proportion of respondents who would like their concessionary travel available on each format
Payment format All 16-32 33-59 60+ Accessible Large city Remote Urban Male Female
Smartcard/NEC 81% 84% 68% 84% 86% 59% 21% 86% 82% 81%
Mobile app or smartphone 64% 80% 68% 59% 84% 71% 18% 84% 70% 56%
Wearable (e.g. wristband/watch/token/keyring) 22% 56% 22% 13% 79% 44% 19% 79% 25% 18%
Annex Table 13 - Likelihood that respondents could be incentivised to use smart tickets in future.
Incentive Very likely Somewhat likely Neither likely or unlikely Somewhat unlikely Very unlikely Not applicable or Don't know
It's easy to set up and get started 63% 24% 5% 1% 3% 5%
It's simple to use 66% 22% 4% 1% 3% 5%
It's inclusive and accessible for all 55% 20% 13% 2% 4% 7%
I use one app or smartcard for all my travel tickets 63% 18% 6% 2% 4% 7%
I do the same thing across all operators 66% 17% 5% 2% 3% 7%
I could use wearable technology (e.g. wristband/watch/token/keyring) 24% 11% 21% 9% 15% 20%
I can see my journey & payment history 52% 25% 12% 2% 4% 6%
The technology always works 70% 14% 5% 2% 3% 6%
Annex Table 14 - Proportion of respondents who would (or would not) use smart ticketing in future, by location
Location Would use smart ticketing Would not use smart ticketing
Accessible 82% 5%
Large city 88% 3%
Remote 66% 11%
Urban 85% 4%
Annex Table 15 - Proportion of respondents using a range of sources of travel information?
Source % of respondents
Transport operator's apps / websites (e.g. First Bus, McGill's Buses, ScotRail, CalMac, Subway) 81.9%
Google, Apple, Bing mapping 57.3%
Third party ticket retailer (e.g. Trainline, TrainPal, National Rail Enquiries) 42%
Bus stop information 28.8%
Traveline Scotland 27%
Paper timetables & maps (leaflets/booklets) 11.8%
Third party travel planning app / website (CityMapper, Moovit, GoHi, Rome2Rio) 7.5%
Other 3.5%
Not applicable / Don't know 1.3%
Annex Table 16 - Proportion of respondents using paper timetables and maps, and third party travel planning services, by location
Location Google/Apple/Bing maps Paper timetables & maps Third party travel planning app / website
Accessible 45% 15% 4%
Large city 67% 9% 11%
Remote 54% 22% 5%
Urban 52% 8% 6%
Annex Table 17 - Perceived usefulness of seeing emissions information on journey-planning app or website, by age
Age bracket Very useful Somewhat useful Neither Not very useful Not at all useful Don't know
16-32 25.1% 29.3% 20.9% 10.2% 10.7% 3.7%
33-59 19.7% 26.0% 27.9% 9.3% 12.9% 4.1%
60+ 15.6% 21.1% 27.2% 8.3% 17.2% 10.6%
Annex Table 18 - Perceived usefulness of seeing active or leisure travel information on journey-planning app or website, by age
Age bracket Very useful Somewhat useful Neither Not very useful Not at all useful Don't know
16-32 29% 36% 7% 8% 17% 4%
33-59 31% 31% 7% 8% 19% 5%
60+ 22% 24% 7% 13% 19% 14%