Annex 1

  1. * Over the past 12 months have you used public transport in Scotland?

Public transport includes bus, train, ferry, subway, tram, bike hire schemes, car clubs, flights within Scotland, taxi, etc.

    • Yes
    • No
  1. * Do you use any of the national concessionary travel schemes in Scotland?

For more info, please see - A Guide to ConcessionaryTravel. These include, for example: 60+ and disabled, Young Persons’ Free Bus Travel, Ferry concessions

    • Yes
    • No
  1. Roughly, how often have you used the following types of transport in the past 12 months in Scotland?

Respondents to select from one of the following for each mode:

    • 5+ days a week
    • Few times a week
    • Few times a month
    • Less than monthly
    • 1-2 times a year
    • Less than yearly
    • Not applicable/Never

Modes:

    • Walking/wheeling
    • Private car/van/motorcycle/moped
    • Bus/coach
    • Train
    • Subway
    • Tram
    • Ferry
    • Aviation (flights within Scotland)
    • Taxi
    • Private bike (including e-bike)
    • Bike hire scheme
    • Car club
  1. * In the past 12 months, have you made a multi-modal journey in Scotland?

A multi-modal journey is a journey using multiple types of public transport - i.e, bus and train, bus and tram, ferry and train, etc.

    • Yes
    • No
    • Don’t know
  1. * Thinking about your most recent multi-modal journey, which public transport modes did it include?
    • Bus / Coach
    • Train
    • Subway
    • Tram
    • Ferry
    • Aviation (flights within Scotland)
    • Taxi
    • Bike hire scheme
    • Car club
    • Other
  1. In the past 12 months have you made a multi-operator journey in Scotland?

A multi-operator journey is one that uses the same mode, but different operators. (e.g. travelling on more than one bus operator such as McGills to First etc, or for rail, LNER to ScotRail etc.)

    • Yes
    • No
    • I don’t know
  1. * Thinking about your most recent multi-operator journey, what mode was it on?
    • Bus to bus
    • Train to train
    • Ferry to ferry
    • Other
  1. * When undertaking your multi-operator or multi-modal journey, did you use an integrated ticket?

An integrated ticket is a single ticket that then gives you travel on all parts of your multi-operator and/or multi-modal journey

    • Yes
    • No
    • Don’t know
  1. Please indicate which integrated ticket/card you used and the frequency.

(Rail Rover tickets include include the Central Scotland Rover, Highland Rover, Scottish Grand Tour, Spirit of Scotland: Scotland & Highland Rover Train Tickets | ScotRail | ScotRail)

Participants to select from one of the following for each integrated ticket listed:

    • 5+ days a week
    • Few times a week
    • Few times a month
    • Less than monthly
    • 1-2 times a year
    • Less than yearly

Integrated tickets:

    • ABC (Dundee and East Fife)
    • GrassHopper (Aberdeenshire)
    • SPT ZoneCard
    • SPT Roundabout Ticket
    • One-Ticket
    • Lothian Ridacard
    • Glasgow Tripper
    • PlusBus
    • Rail & Sail
    • RailBus
    • Rail Rover tickets
    • Rail ticket with more than one operator
    • Other
  1. Other - please state which integrated ticket you used

  2. * Would the following encourage you to use an integrated ticket more or at all?

An integrated ticket is a single ticket that then gives you travel on all parts of your multi-operator and / or multi-modal journey.

Respondents to select from one of the following for each incentive:

    • Very likely
    • Somewhat likely
    • Neither likely or unlikely
    • Somewhat unlikely
    • Very unlikely
    • Not applicable/Don’t know

Incentives:

    • I receive only one ticket for multiple journeys (as opposed to multiple tickets from one payment)
    • It's available for more of my journeys
    • It's easy to understand and use
    • It's available as a monthly subscription covering unlimited travel on all modes of transport
    • It's available on smart (smartphone app/contactless/smartcards)
    • It provides good value for money
    • It’s more flexible for my needs (e.g not just day/week/month tickets)
    • It’s well publicised
    • It's readily available
    • More types of transport are integrated
    • I receive only one ticket for multiple journeys (as opposed to multiple tickets from one payment)
    • It's available for more of my journeys
    • It's easy to understand and use
    • It’s available as a monthly subscription covering unlimited travel on all modes of transport
  1. Is there anything else that would make you use an integrated ticket more?
  2. For the following types of public transport in Scotland, how satisfied are you with the availability of smart ticketing and payments in Scotland?

Smart ticketing includes smartcards and smartphone apps (m-tickets/barcodes etc.)

Smart payments include contactless payments, smartphone payments, Pay As You Go on a smartcard, etc.

For more info about smart ticketing, see our smart travel website.

Respondents to select from one of the following for each mode:

    • Very satisfied
    • Somewhat satisfied
    • Neither satisfied or dissatisfied
    • Somewhat dissatisfied
    • Very dissatisfied

Modes:

    • Bus/Coach
    • Train
    • Subway
    • Tram
    • Ferry
    • Flight
    • Taxi
    • Bike hire
    • Car club

For the following two questions:

    • Contactless payment - "Tap On", no ticket, travel charged end of day/week, includes: TapTapCap (Lothian) / Tap On, Tap Off (First) / Tap, Cap & Go! (McGill’s).
    • Contactless payments include tapping a smartphone with Apple Pay / Google Pay.
  1. During the past 12 months, which of the following have you used for journeys in Scotland?

Respondents to choose from one of the following for each payment method:

    • Bus / Coach
    • Train
    • Subway
    • Tram
    • Ferry (foot/cycle)
    • Ferry (vehicle user)
    • Aviation (flights within Scotland)
    • Taxi
    • Bike hire scheme
    • Car club
    • Not applicable / Don't use

Payment methods:

    • Smartcard for concessionary travel (e.g NEC, Young Scot)
    • Smartcard - loaded with pre-purchased ticket
    • Smartcard - pre-loaded with money (Pay As You Go)
    • Contactless payment - paper ticket
    • Contactless payment - "Tap On", no ticket, travel charged end of day/week
    • Digital ticket - App / m-ticket / e-ticket
    • Paper ticket (not bought by contactless)
  1. Which of the following would you like to use for non-concessionary journeys in Scotland?

Non-concessionary means journeys not using the concessionary travel scheme (for example: 60+ and disabled, Young Persons’ Free Bus Travel, Ferry concessions).

Respondents to choose from one of the following for each payment method:

    • Bus / Coach
    • Train
    • Subway
    • Tram
    • Ferry (foot/cycle)
    • Ferry (vehicle user)
    • Aviation (flights within Scotland)
    • Taxi
    • Bike hire scheme
    • Car club
    • Not applicable / Don't use

Payment methods:

    • Smartcard - loaded with pre-purchased ticket
    • Smartcard - pre-loaded with money (Pay As You Go)
    • Contactless payment - paper ticket
    • Contactless payment - "Tap On", no ticket, travel charged end of day/week
    • Digital ticket - App / m-ticket / e-ticket
    • Paper ticket (not bought by contactless)
  1. * Have you ever used a smartcard? (including operator's smartcards, the National Entitlement Card, Young Scot, or saltirecard)
    • Yes
    • No
    • I don’t know
  1. * Did you know that smartcards are interoperable?

Smartcard interoperability means you can load one operator's ticket onto another smartcard. For example, a Stagecoach ticket onto your ScotRail smartcard, or Glasgow Subway ticket/Pay As You Go credit onto your National Entitlement Card.

To learn more about smartcard interoperability, see our smart travel website.

    • Yes – and I’ve done this
    • Yes – but I haven’t done this
    • No – but I would like to do this
    • No – and I wouldn’t do this
    • I don’t know
  1. Which of the following would you like your concessionary travel to be available on?

This include the 60+ and disabled, Young Persons’ Free Bus Travel, Ferry concessions passes.

    • Mobile App / Smartphone
    • Wearable (e.g. wristband / watch / token / keyring)
    • I don’t know
    • Other (please state)
  1. * Please rate if the following would encourage you to use smart ticketing or payments more often?

Smart ticketing includes smartcards and smartphone apps (m-tickets / barcodes etc.)

Respondents to choose from one of the following for each incentive:

    • Very likely
    • Somewhat likely
    • Neither likely or unlikely
    • Somewhat unlikely
    • Very unlikely
    • Not applicable/Don’t know

Smart payments include contactless payments, smartphone payments, Pay As You Go on a smartcard, etc.

Incentives:

    • It’s easy to set up and get started
    • It’s simple to use
    • It's inclusive and accessible for all
    • I use one app or smartcard for all my travel tickets
    • I do the same thing across all operators
    • I could use wearable technology (e.g wristband / watch / token / keyring)
    • I can see my journey & payment history
    • The technology always works
  1. Is there anything else that would encourage you to use smart ticketing or payments more?

  2. * Where do you generally find public transport travel information (e.g., routes, times, costs) for journeys in Scotland?
    • Traveline Scotland
    • Bus stop information
    • Paper timetables & maps (leaflets/booklets)
    • Google, Apple, Bing mapping
    • Transport operator’s apps / websites (e.g. First Bus, McGill’s Buses, ScotRail, CalMac, Subway)
    • Third party ticket retailer (e.g. Trainline, TrainPal, National Rail Enquiries)
    • Third party travel planning app / website (CityMapper, Moovit, GoHi, Rome2Rio)
    • Not applicable / Don't know
    • Other
  1. * Are you aware of any of the following Mobility as a Service pilots being trialled in Scotland?

Mobility as a Service (MaaS) is an emerging concept aimed at providing a comprehensive package of journey planning and transport services.

For more information see our smart travel website.

    • Yes
    • Yes & have used it
    • No

MaaS pilots:

    • GOHI (Highlands & Islands)
    • National Park Journey Planner (Loch Lomond & The Trossachs National Park)
    • GO NHS Tayside
    • My D&A Travel (Dundee & Angus)
    • GetGo Dundee
    • GO SEStrans (south east Scotland)
  1. * Would you find any of the following useful on a journey planning website or app?

Participants to choose from one of the following for each feature:

    • Very useful
    • Somewhat
    • Neither
    • Not very useful
    • Not at all useful
    • Don’t know

Features:

    • Assistance with journey planning
    • Timetables of services
    • Checks fares and availability
    • Realtime information
    • Live disruption alerts
    • Suggested alternative routes when disrupted
    • Ability to book & purchase tickets
    • A place where all your tickets & payments are in one place
    • Accessible travel information
    • Personalised travel information
    • Travel incentives & rewards
    • Information about emissions of different journey options
    • Ability to book/pay for types of transport other than bus, train and ferry: e.g. Demand Responsive Transport, car share, cycle hire, taxis.
    • Ability to book non-travel elements of your journey e.g. hotels / activities.
    • Active & leisure travel routes (i.e. walking & cycling)
  1. Is there anything else that you would find useful on a journey planning website or app?
  2. Thinking about the themes in this survey, please rank each the following in order of importance to you. (1st = most important)
    • Improved integrated ticketing
    • Improved smart ticketing (i.e. smartcards / smartphone apps / contactless
    • Improved journey planning
  1. * How do you identify?
    • Male
    • Female
    • Non-binary
    • Prefer not to say
  1. * Please indicate your age.
    • 16-21
    • 22-32
    • 33-42
    • 43-52
    • 53-59
    • 60-69
    • 70-79
    • 80+
  1. * What council area of Scotland do you live in?
    • Aberdeen City
    • Aberdeenshire
    • Angus
    • Argyll and Bute
    • City of Edinburgh
    • Clackmannanshire
    • Dumfries and Galloway
    • Dundee City
    • East Ayrshire
    • East Dunbartonshire
    • East Lothian
    • East Renfrewshire
    • Falkirk
    • Fife
    • Glasgow City
    • Highland
    • Inverclyde
    • Midlothian
    • Moray
    • Na h-Eileanan Siar
    • North Ayrshire
    • North Lanarkshire
    • Orkney
    • Outside Scotland
    • Perth and Kinross
    • Renfrewshire
    • Scottish Borders
    • Shetland
    • South Ayrshire
    • South Lanarkshire Council
    • Stirling
    • West Dunbartonshire
    • West Lothian
  1. * Which general area(s) do you usually travel?
    • Argyll & Bute
    • Ayrshire & Arran
    • Edinburgh & Lothians
    • Forth Valley
    • Greater Glasgow
    • Highlands
    • North East Scotland
    • Scottish Borders & South East
    • South West Scotland
    • Tayside & Fife
    • Western Isles, Orkney & Shetland
  1. * Do you have a physical or mental health condition or illness lasting or expected to last 12 months or more?
    • Yes – physical health condition
    • Yes – mental health condition
    • Yes – both
    • No
    • Prefer not to say
  1. * Which of the following do you have access to?
    • Smartphone
    • Contactless payment (card or phone)
    • Ability to make online payments
    • Prefer not to say
  1. * Where did you come across this survey?
    • Transport Scotland social media
    • Scottish Government/Transport Scotland corporate
    • Transport operator social media/email
    • Word of mouth
    • Other
  1. Which transport operator did you hear about this survey from?

  2. Is there anything else you want to add about smart and integrated ticketing that hasn’t been covered?