Ticketing - Trains
Service schedule 41 – Ticketing - Ticket inspection on trains
Service Quality Service Specification
On each Train there shall be revenue protection duties carried out comprising of inspection of tickets, issuing of tickets to persons not in possession of a valid ticket and collection of revenue.
A Train will be failed if:
- the portable ticketing machine of such person (as described above) is not working properly as per the operating licences (i.e. does not accept credit or debit cards; SMART) or they do not have in their possession such a machine.
Service Benchmarks
Exceptional performance (5) means 98% performance of the Service in accordance with the Service Specification during a reporting period.
Strong performance (4) means 96% performance of the Service in accordance with the Service Specification during a Reporting Period.
Acceptable performance (3) means 94% performance of the Service in accordance with the Service Specification during a Reporting Period.
Adequate Level (2) means 92% or below performance of the Service in accordance with the Service Specification during a Reporting Period.
Unsatisfactory (1) means 90% or below performance of the Service in accordance with the Service Specification during a Reporting Period.
Maximum number of inspections
The maximum number of inspections per Reporting Period shall be, limited to one inspection per Vehicle number, with a programme of inspections that are representative of the number of services operating in the peak and off-peak and unit type.
The Authority will provide the train head code for the service audited.
Expected repair
N/A.