Cleanliness - Stations
Service schedule 9 – Cleanliness - Station graffiti
Service Specification
- At a Station there should be no graffiti of a political, racial, religious, sexual or other potentially offensive nature.
- Other graffiti at a Station must be contained so that it is not readily apparent to a casual user of the Station.
A platform will be failed if:
- any graffiti that falls within the description in paragraph 1.1a is within the lease area.
- other graffiti covers an area extending in total to 1 square metre or an A5 sheet of paper cannot cover any individual graffiti.
- there are more than 10 individual pieces or items of graffiti, within any area within the station extending to 300 square metres, regardless of the size or area of these items individually or collectively.
- any stickering that falls within the description in paragraph 1.1a is within the lease area.
- any stickering covers an area extending in total to 1 square metre or an A5 sheet of paper cannot cover any individual graffiti.
- there are more than 10 individual pieces or items of stickering, within any area within the Station extending to 300 square metres, regardless of the size or area of these items individually or collectively.
Without limiting the normal meaning of the word graffiti, for the purposes of this service schedule, graffiti will be regarded as writing, painting, drawing or scribbles. Line indentation, line marking, or scratching shall not constitute graffiti as this is clearly no more than scuffing or reasonable wear and tear on the surface. The definition of graffiti shall also include the application of any stickers or labels.
Service Benchmarks
Exceptional performance (5) means 90% performance of the Service in accordance with the Service Specification during a reporting period.
Strong performance (4) means 88% performance of the Service in accordance with the Service Specification during a Reporting Period.
Acceptable performance (3) means 86% performance of the Service in accordance with the Service Specification during a Reporting Period.
Adequate Level (2) means 84% or below performance of the Service in accordance with the Service Specification during a Reporting Period.
Unsatisfactory (1) means 82% or below performance of the Service in accordance with the Service Specification during a Reporting Period.
Maximum number of inspections
Stations will be inspected a maximum once every reporting periods.
Expected repair
5 Working Days.
SERVICE SCHEDULE 10 – CLEANLINESS - STATION LITTER, CONTAMINATION AND WINTERISATION
Service Specification
Stations should be kept free from litter, contamination and danger underfoot.
A platform will be failed if:
- there are more than ten items of litter, equal to or larger than the size of a credit card, found within any accessible area of the Station extending to 300 square metres. Litter in non-accessible areas would not be a failure but should be reported separately as an observation.
- any litterbin is not fit for purpose or is noticeably damaged; or is full to the point of overflowing.
- there is any immediately detectable contamination or spillage, which renders any part of a Station unsanitary or would deter a passenger from using it (e.g. vomit, faeces on walking routes, urine broken glass (excluding safety glass).
- there are any wet fallen leaves but no other vegetation which is covered by service schedule 8 (AMBIENCE AND ASSET STATION LANDSCAPING, VEGETATION AND BOUNDARIES) which is slippery underfoot except where these have been treated to remove the danger of slipping by brushing into non passenger areas.
- there is evidence of birds nesting which has created a hazard that requires some form of bird management. If Transport Scotland find excessive bird fouling within any 10m length during an audit.
- surfaces are not free from loose surfaces, weeds and other materials that constitute slip or tripping hazards that are the responsibility of the Operator to resolve.
- if passenger facing assets on platforms, footbridges and subway surfaces are not well-drained and free from areas of standing water.
Grit application or snow clearing has not been undertaken or has been undertaken inappropriately so that a clear, safe walking route is not provided for customers (if required by weather conditions)
A platform will be failed if:
- there is no evidence of recent winter working during periods of sub-zero temperatures.
- there is no evidence that platform surfaces are not cleared of snow and ice in an area 3 coach lengths long by 2meters wide, allowing passengers to access the train. All paths, ramps, stairs and footbridges must be cleared by 8am ready for safe passenger use.
- where the station has been affected by snowfall, a path between the parking bays and the access and egress paths or walkways, and Blue Badge bays are not cleared of snow to a width equal to that of the hand-held snowplough. Once this has been done, the same area must be treated with de-icing material."
All Network Rail responsibility faults should be reported separately as an observation.
Service Benchmarks
Exceptional performance (5) means 94% performance of the Service in accordance with the Service Specification during a reporting period.
Strong performance (4) means 91% performance of the Service in accordance with the Service Specification during a Reporting Period.
Acceptable performance (3) means 88% performance of the Service in accordance with the Service Specification during a Reporting Period.
Adequate Level (2) means 85% or below performance of the Service in accordance with the Service Specification during a Reporting Period.
Unsatisfactory (1) means 82% or below performance of the Service in accordance with the Service Specification during a Reporting Period.
Maximum number of inspections
Stations will be inspected a maximum once every reporting period.
Expected repair
5 Working Days.