Rail franchise performance meeting minutes - 29 March 2018

Invitees

  • Allan Anderson (AA) Transport Scotland
  • Donald Smith (DS) Transport Scotland
  • Sarah Aitken (SA) Transport Scotland
  • Calum Campbell (CC) Transport Scotland
  • Sam Price (SP) ScotRail
  • Nicola Dawson (ND) ScotRail
  • Phil Campbell (PC) ScotRail (part)

1) Minutes of Previous Meeting

  • Both parties confirmed they are content with the previous minute.

2) Actions Arising from Previous Meeting

06/17/FM, Schedule 13.2 'B' data

  • AM asked if it would be worthwhile having someone from TS shadow the process for collecting this data in an effort to encourage a more joined appreciation and awareness of source information being provided – RC is aware and will progress – Action On-going.

57/17/FM, Franchise Variations

  • C320/4 variation will be added to the list. – Action Closed.

58/17/FM, Franchise Variations

  • The fares initiative will be made into a variation. – Action Closed.

65/17/FM

  • DS asked if SR could formally inform TS of relevant staff changes within the business. SR will look into this. – TS has received a handover pack and SR confirmed another will follow in due course. SP reported that SR will update organisational charts when appropriate – Action On-going.

66/17/FM, P&T Smart Ticketing & New Trains, CO 29.14, Flexipass

  • SR will provide an update. – Update provided at Smart Meeting – Action Closed.

68/17/FM, P&T Stations

  • TS raised the lack of updates on these CO’s. SR will raise this internally. – AA highlighted that some of these CO’s, such as 31.3, were still requiring an update. SP acknowledged and ensured this issue was being progressed internally – Action On-going.

73/17/FM, Planning - High Performing Timetables

  • SP will update TS once SR are informed by Network Rail. – SR is still awaiting clarity – Action On-going.

76/17/FM, Planning - Informed Traveller

  • AA highlighted that Network Rail have advised they are no longer capable of maintaining T12 on an on-going basis. SP will seek clarification. – AA informed that the TS Timetabling team is in dialogue with NR – Action On-going.

77/17/FM

  • SP will provide an update at the Smart meeting regarding the further smart exercises being carried out at busy stations to highlight the benefits of switching to smart. – Update provided at Smart meeting – Action Closed.

78/17/FM

  • SP will speak to CT regarding the update given in this section and ask that a high level summary is provided. – Action Closed.

79/17/FM

  • AM highlighted that the Minister suggested that TS and SR partake in a routine weekly catch up regarding parliamentary issues. TS will consider with their comms team on Friday and inform SR. – AA informed that this has been progressed with TS comms – Action Closed.

3) Franchise Variations and Changes

  • SA reported there are several on-going variations. SA and SP agreed to sense check these to make sure all are captured accordingly. AP – TS/SR

4) Franchise Performance and Planning

Performance

  • The ScotRail PPM stands at 86.6% which is 5.29% worse than target. ScotRail PPM was 6.61% worse than Period 12 last year.
  • The PPM MAA now stands at 89.7% which is 0.57% below improvement plan.
  • All cancellations are below benchmark in all sectors with the Period cancellation figure coming in at 1.82%.
  • The Period capacity figure came in at 0.96%. The overall capacity MAA in the period sat at 0.44%, and remains 0.56% below benchmark of 1.0%.
  • It was noted that these figures may be subject to change following an agreed position on Force Majeure.

Planning

  • SR advised that planned service updates for May 2018 are no longer possible due to rolling stock availability. Contingencies are currently being considered.
  • AA highlighted that he was pleased with the level of engagement SR have had with RTPs.

5) Revenue Collection

6) Rolling Stock

  • It was noted that figures within the Schedule 13.2 – B report, would be reanalysed following a position on Force Majeure.
  • SR provided an update on the Wabtec project.
  • AA confirmed that he was content that all matters were being dealt with via relevant Rolling Stock forums.

7) Financial Obligations and Undertakings

  • AA noted that TS are keen to have a Finance meeting scheduled for April.
  • AA highlighted that ‘ScotRail Complaints per 100k Journeys’ had decreased from 32.1 in Period 11, to 24.5 in Period 12.

8) SQUIRE/Service Delivery Performance

  • AA highlighted that he had emailed SP regarding some uncovered stations as this was still proving to be a key issue. SR will provide feedback. AP – SR
  • AW and EB are in regular dialogue through the relevant SQUIRE meetings.

9) Franchise Obligations Overview

  • DS advised, at the last HR Quarterly meeting TS raised that the CO’s within the reporting pack were not up-to-date and these have still to be amended. SR assured that his is being worked through and will be updated within the next pack. AP – SR

Marketing & Sales

  • DS highlighted that the recent Smart figures were positive, showing that 9% of all passenger journeys are now being made on ITSO Smartmedia.
  • DS advised that a member of the TS Communications team would be attending future Fares & Marketing meetings.
  • AA thanked ND for the Stranraer/Dumfries passenger data included within the reporting pack.

Human Resources

  • AA noted that the data included within the pack was useful.

10) Communications

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11) AOB

  • SA raised that she was awaiting a response from SR in regards to the Minor Works. SP confirmed he will raise internally and ensure SA is provided with the required information.

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Published Date 10 Apr 2018 Type Mode of transport