General Themes

In addition to answering the specific consultation questions, many respondents raised general issues about the ferry services in the Clyde and Hebrides area. A consistent theme was the unreliability of recent and current services, with particular reference to timetable changes and reduced services, as well as short notice or last- minute delays or cancellations of scheduled sailings. These concerns were raised in relation to many routes and locations, with some referring to the service being at crisis point.

Poor communication was also seen as an issue, with references to not knowing services had been cancelled until the last minute. In terms of the problems caused, there were references to being unable to rely on ferries as a means of commuting and difficulties getting to medical or other important appointments. The problems created for businesses were also highlighted, including in terms of the movement of goods (both acquiring necessary supplies and distributing products) and staff.

Despite concerns about the overall service, vessel crew and port staff were often highly regarded, especially by those attending engagement events. For example, they were described as resourceful, resilient, and responsive and everything the whole system needs to be.