Approach to communicating decisions

When communicating that the situation needs to change or an active management technique is being introduced, the organisation ensure the following steps are taken:

• explaining the situation neutrally, there may be many reasons why the situation has become difficult
• looking for opportunities to restore the relationship. Try to see the situation from the points of view of all involved. Where appropriate, seek ways to help someone communicate their needs and perspective rather than asking them to defend their position.
• being clear and straightforward. A clear statement which focuses on the interaction and explains what has been decided and why is sufficient. Provide evidence but avoid dwelling on detail unnecessarily.
• ensuring the communication is accessible, inclusive and meets the needs of the person.